KSP Mac Not Launching: A Step-by-Step Guide to Troubleshooting

The Samsung Knox Service Plugin (KSP) is a powerful tool that allows IT administrators to manage and secure Android devices in their organization. However, sometimes the KSP Mac may not launch, causing frustration and delays in getting work done. In this article, we will explore the common issues and solutions for when your KSP Mac won't launch.

Selecting the Correct Settings

--------------------------

Before you begin troubleshooting, ensure that you have selected the correct settings on your KSP Mac. To do this, follow these steps:

1. Select Knox Service Plugin from the menu.

2. Click on 'Devices' from the left-hand pane and select 'Android'.

3. Copy the contents of the License Number field.

Next, locate the Commercial Keys option and hover over it until you see a dropdown menu. From there, click on 'See License'.

Assigning the Application

----------------------

Once you have selected the correct settings, assign the KSP Mac application to your devices by following these steps:

1. Go back to the Managed Google Play Store and click on 'Sync' again.

2. Select 'Approve' when prompted, and then read the permission page carefully.

If everything is set up correctly, the application should now be assigned to your devices.

Configuring Knox Service Plugin

---------------------------

To configure the KSP Mac for use with Intune, you will need to follow these steps:

1. Go back to the Intune Administrator Role and select 'Custom RBAC Roles'.

2. Select 'Samsung Knox Service Plugin' from the menu.

3. Click on 'Managed Google Play App' and then select 'Apps' from the left-hand pane.

From there, select 'Android' and import the Samsung Knox Service Plugin app.

Troubleshooting Issues

----------------------

If you are still experiencing issues with your KSP Mac not launching, it may be due to a connectivity problem. In this case, try restarting the application or checking your internet connection.

Additional Tips

-----------

* Make sure you have the correct license and account setup for Samsung Knox.

* If you are using Certificate Authentication for your WiFi, you may experience issues with the KSP Mac launching.

* My colleague and I have seen issues with this when using Certificate Authentication for our WiFi.

-------

In conclusion, troubleshooting issues with the KSP Mac not launching can be frustrating, but by following these steps and tips, you should be able to resolve the issue quickly. Remember to ensure that your settings are correct, assign the application correctly, and configure the KSP Mac for use with Intune. With these steps, you should be able to get your KSP Mac up and running in no time.

Ksp mac not launching